Name: Be Professional! Never say this at work! ❌
Uploaded: 2023-08-24T08:45:14.000Z
Duration: 13 min 13 s
Description: Thousands of YouTube videos with English-Chinese subtitles! Now you can learn to understand native speakers, expand your vocabulary, and improve your pronunciation...

Speaking face-to-face with customers, your boss, or any of the other people that you work with can be a little tricky, especially when you're dealing with problems or difficult situations.

Your choice of words and the phrases that you use can affect what customers and your colleagues think of you.

So, if you speak English as a second or a third language, using the right words in the right way is really important.

I'm Emma from mmmEnglish and today I'm going to walk you through five situations that are super common in just about any workplace,

to help you to avoid the things that you should never say and give you some really simple expressions that will help people to see you for the helpful professional that you truly are.

Someone asks you a question but you don't know the answer.

Excuse me, do you know if the Bluetooth adapter will work on the Sony A6400?

When someone asks you a question and you simply don't know the answer, well never say "I don't know".

Even though this is the truth, even though, those are the correct English words to say, you're not being helpful at all!

So, saying "I don't know" in the workplace - especially to a customer - sounds really unprofessional in English, even a little bit rude.

So to sound more professional and to show that you do care, try saying "I'm not sure, but I can find out".

So, say it with me, Or you could say "I'll find out for you."

Here's another one: "Let me come back to you on that"

So, you can use this to say that you need a little more time to find the answer but you're assuring the person that you will try to help them.

Excellent! You're sounding really helpful and much more professional already!

Speaking of sounding more professional, if you need to improve your English skills at work when you're speaking to clients or customers or colleagues, then listen up, because the Lingoda Language Marathon is back!

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The full marathon is one class a day for three months and the half marathon is fifteen classes a month for three months.

You can choose to enrol in General English or Business English specific classes.

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I'm doing the Spanish Marathon right now with Lingoda

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So this happens all the time at work, right?

Especially if you work at a place that has deadlines.

Our clients need this done by 2 o'clock tomorrow,

Can I tell them that we'll have it done by 2?

When someone asks you if something can be done

But in English, if you use the verb 'try',

You're not saying that you will or you won't

or you can or you can't do something, right?

You're not committing to a deadline at all

and this is not very professional at all!

The person asking you has asked a specific

So you need to give a really clear-cut answer, okay?

But you're going to let them down in the long run

to reassure them when you can get it done by.

So, in this situation try an alternative like:

Actually, I don't think I can manage it by 2

Subtitles ListPlay Video

Be Professional! Never say this at work! ❌

awkward

specific

phrase

ridiculous