Name: 【TED】Frances Frei: How to build (and rebuild) trust (How to build (and rebuild) trust | Frances Frei)
Uploaded: 2018-05-26T14:46:52.000Z
Duration: 15 min 6 s
Description: Thousands of YouTube videos with English-Chinese subtitles! Now you can learn to understand native speakers, expand your vocabulary, and improve your pronunciation...

I want to talk to you about how to build and rebuild trust,

and that if we can learn to trust one another more,

we can have unprecedented human progress.

What if your CEO is caught on video, disparaging an employee?

What if your employees experience a culture of bias, exclusion and worse?

and it feels an awful lot like a cover-up than seriously addressing it?

what if a technological fail leads to the loss of human life?

If I was giving this talk six months ago,

I would have been wearing an Uber T-shirt.

but I was super attracted to going to an organization

that was metaphorically and perhaps quite literally on fire.

I had read everything that was written in the newspaper,

and that was precisely what drew me to the organization.

This was an organization that had lost trust

But there's a word about me that I should share.

I believe that there is a better version of us around every corner,

and individuals change at breathtaking speed.

I went to Uber with the hope of a turn around there

who might have narrower versions of their challenges.

But when I got to Uber, I made a really big mistake.

I publicly committed to wearing an Uber T-shirt every day

until every other employee was wearing an Uber T-shirt.

It was 250 days of wearing an Uber T-shirt.

and what I'd like to do is share with you

Now, trust, if we're going to rebuild it,

we have to understand its component parts.

The component parts of trust are super well understood.

If you sense that I have real rigor in my logic,

And if you believe that my empathy is directed towards you,

When all three of these things are working,

But if any one of these three gets shaky,

I want each of us to be able to engender more trust tomorrow,

And the way to do that is to understand where trust wobbles for ourselves

and have a ready-made prescription to overcome it.

So that's what I would like to do together.

Would you give me some sense of whether or not you're here voluntarily?

is that people just don't believe that we're mostly in it for them,

and they believe that we're too self-distracted.

We are all so busy with so many demands on our time,

it's easy to crowd out the time and space

For Dylan to be Dylan, that takes real time.

And for us, if we have too much to do, we may not have that time.

Without the benefit of the doubt of trust, it makes everything harder,

and then we have less and less time for empathy, and so it goes.

you are likely to offer your distraction.

to when, where and to whom you are likely to withhold your empathy.

we can come up with a trigger that gets us to look up,

deeply immerse ourselves in their perspectives,

then we have a chance of having a sturdy leg of empathy.

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【TED】Frances Frei: How to build (and rebuild) trust (How to build (and rebuild) trust | Frances Frei)

literally

authentic

privilege

awesome